Refund & Cancellation Policy

1. All fees are non-refundable

Subscription fees, add-on fees, one-time purchases, and course purchases are non-refundable, including for partial billing periods and for periods in which you did not use the service. We do not offer a money-back guarantee or a free trial period unless a specific written offer says otherwise for that offer.

This does not limit rights you have under laws that cannot be waived — see section 5.

2. How billing works

• Subscriptions renew automatically at the interval and price shown at checkout.
• The price at checkout is the total you pay. There are no setup fees or hidden charges; any optional add-on (for example additional onboarding calls or agency-support seats) is priced and confirmed before you buy it.
• Taxes, if applicable to your location, are shown at checkout.
• If a payment fails we keep your account open for a short grace period and email you to update your card. Access reduces to the entry tier until payment succeeds.

3. Cancelling

• You can cancel at any time from Billing inside the app, which opens the Stripe customer portal, or by emailing us. No phone call or retention conversation is required.
• Cancellation takes effect at the end of the current billing period. You keep access until then and are not billed again.
• On cancellation, stored configuration — branding, custom URLs, onboarding portals, and settings — may be permanently deleted and cannot be recovered. Export anything you need first.

4. Billing errors and duplicates

If you were charged twice for the same period, charged after a confirmed cancellation, or charged an amount that does not match what you agreed to at checkout, contact us within 60 days of the charge and we will correct it.

5. Mandatory legal rights

Some jurisdictions give consumers statutory cancellation or refund rights that cannot be contracted away (for example certain EU/UK distance-selling and cooling-off rules, or state consumer-protection laws). Nothing in this policy removes those rights. If a non-waivable right applies to you, tell us and we will honour it.